Terms of service

Terms of Service – Innovative Pet Holdings, LLC

Overview 

  • This website is run by Innovative Pet Holdings, LLC. When we say “we,” “us,” or “our,” we mean Innovative Pet Holdings, LLC.
  • By using this website or buying something from us, you are using our services and agree to follow these Terms of Service. These terms include the rules written here as well as any other policies or terms linked on the site.
  • These Terms apply to everyone who uses the website. This includes people who browse the site, buy products, sell products, provide services, or post content.
  • Please read these Terms carefully before using the website. If you access or use any part of the site, it means you agree to follow these Terms. If you do not agree with all of them, you should not use the website or our services.
  • If we add new features, tools, or services to the website in the future, those will also be covered by these Terms.
  • We may update or change these Terms from time to time by posting the changes on this page. It is your responsibility to check this page occasionally for updates. If you keep using the website after changes are posted, it means you accept the updated Terms.
  • Our online store runs on Shopify, an e-commerce platform that allows us to sell our products and services to you.

1. Eligibility and Acceptable Use
By accessing or using this website or purchasing from us, you represent and warrant that you are at least the age of majority in your state or province of residence. If you are allowing a minor dependent to use this website, you confirm that you have given consent for such use and accept responsibility for their activity.

You agree not to use the website, products, or services for any unlawful, fraudulent, or unauthorized purpose, and you agree not to violate any applicable laws or regulations in your jurisdiction, including but not limited to intellectual property or copyright laws. You must not transmit any viruses, worms, malware, or any other destructive or harmful code through the Service or website. Any violation of these Terms may result in immediate termination of your access to the Service. 

2. Product Availability and Sales Limitations
Certain products or services may be available exclusively through our website and may be offered in limited quantities. These items are subject to return or exchange only in accordance with our Refund Policy.

We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis. We may also limit quantities purchased per order, per household, or per customer. All product descriptions, pricing, and availability are subject to change at any time without prior notice at our sole discretion. We reserve the right to discontinue any product or service at any time. Any offer made on this website is void where prohibited by law.

3. Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all transactions made through our store. You further agree to promptly update your account information, including email address, billing address, and payment details, so that we may complete transactions and communicate with you when necessary.

We reserve the right to refuse or cancel any order placed with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order, including orders placed using the same customer account, credit card, or billing/shipping address. If we modify or cancel an order, we may attempt to notify you using the email address or phone number provided at the time of purchase.

4. Optional Tools and Future Features
From time to time, we may provide access to third-party tools or features that we do not monitor or control. These tools are provided on an “as is” and “as available” basis without any warranties, representations, or endorsements of any kind. Your use of any optional third-party tools is entirely at your own risk and discretion. It is your responsibility to review and understand the terms under which such tools are offered by the third-party providers. We may also introduce new services, tools, or website features in the future. Such additions will also be subject to these Terms of Service.

5. Third-Party Links
Certain content, products, or services available through our website may include materials from third parties or links to third-party websites. We are not responsible for examining or evaluating the content, accuracy, or practices of third-party websites and do not warrant or assume any responsibility for third-party materials, products, or services.

Any transactions, purchases, or interactions with third-party websites are solely between you and the third party, and you should review their policies before engaging in any transaction.

6. Accuracy, Completeness, and Timeliness of Information
We make reasonable efforts to ensure that the information on this website is accurate; however, we do not guarantee that all content will always be accurate, complete, or current. Information on the site is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions. Historical information may appear on the website and is provided for reference purposes only. We reserve the right to modify the contents of this site at any time but are under no obligation to update any information.

7. Modifications to the Service and Pricing
Prices for our products are subject to change without notice. We reserve the right at any time to modify, suspend, or discontinue the Service (or any part thereof) without prior notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

8. User Comments, Feedback, and Submissions
If you submit comments, suggestions, ideas, or other materials to us—whether requested or unsolicited—you agree that we may use, reproduce, modify, publish, distribute, translate, and otherwise utilize such materials in any medium without restriction or compensation to you. We are not obligated to maintain submissions in confidence, pay compensation for them, or respond to them. You are solely responsible for the content and accuracy of any comments or materials you submit and agree that such content will not violate any law or third-party rights.

9. Prohibited Uses
In addition to other restrictions outlined in these Terms, you may not use the website or its content for any unlawful purpose or to violate any applicable laws or regulations.

Prohibited activities include, but are not limited to:

  • Violating intellectual property rights
  • Harassing, abusing, defaming, or discriminating against others
  • Submitting false or misleading information
  • Uploading viruses or malicious code
  • Collecting or tracking the personal information of others
  • Engaging in spam, phishing, scraping, or similar activities
  • Interfering with or circumventing security features of the website

We reserve the right to terminate your access to the Service for engaging in any prohibited activity.

10. Disclaimer of Warranties; Limitation of Liability

We work hard to provide a safe and reliable website and service, but we cannot guarantee that your access will always be uninterrupted, timely, secure, or error-free. We also do not guarantee that any results you get from using the Service or our products will always be completely accurate or reliable.

All products and services on this website, including pet foods, treats, supplements, toys, and accessories, are provided on an “as is” and “as available” basis, except where we expressly state otherwise. To the fullest extent allowed by law, Innovative Pet Holdings, LLC disclaims all warranties and conditions of any kind, whether express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Pet Product Specific Disclaimer:

  • Our products are intended for use with domesticated pets only.
  • Individual animals may react differently to the same product. We do not guarantee that a product will be suitable for every pet.
  • The information provided on this website, including product descriptions, feeding instructions, and recommendations, is for general informational purposes only and is not veterinary advice.
  • You should consult a licensed veterinarian before giving your pet new foods, treats, supplements, or using new products, especially if your pet has existing health conditions, allergies, or is taking medication.
  • You are responsible for monitoring your pet when using any product and following all provided instructions and guidelines.

In no event will Innovative Pet Holdings, LLC, its directors, officers, employees, affiliates, agents, contractors, suppliers, licensors, or service providers be responsible or liable for any injury, illness, loss, claim, or damages of any kind. This includes, without limitation, direct, indirect, incidental, punitive, special, or consequential damages, such as lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether arising from:

  • your use of the Service or any products,
  • your inability to use the Service,
  • a pet’s reaction to any product,
  • errors or omissions in content, or
  • any other loss or damage resulting from the Service or content provided through it.

Some jurisdictions do not allow the exclusion or limitation of certain types of liability. In those cases, our liability will be limited to the maximum extent allowed by law.

11. Indemnification
You agree to indemnify, defend, and hold harmless Innovative Pet Holdings, LLC and its affiliates, officers, directors, employees, agents, contractors, suppliers, and service providers from and against any claims, demands, liabilities, damages, losses, or expenses—including reasonable attorneys’ fees—arising from your violation of these Terms of Service or your violation of any law or third-party rights.

12. Errors, Inaccuracies, and Omissions
Occasionally there may be information on the website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other items.

We reserve the right to correct any such errors and to update or change information or cancel orders if any information is inaccurate at any time without prior notice, including after an order has been submitted.

13. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or website content without our prior written permission.

Section headings in these Terms are included for convenience only and shall not affect the interpretation of these Terms.

14. Termination
These Terms of Service remain effective unless and until terminated by either you or us.

You may terminate this agreement at any time by discontinuing use of our website and services. We may terminate or suspend your access immediately, without notice, if we determine that you have violated these Terms.

Any obligations or liabilities incurred prior to termination will survive termination of the agreement.

15. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Texas and the United States, without regard to conflict of law principles.

16. Changes to These Terms
We reserve the right to update, modify, or replace any part of these Terms of Service at our sole discretion by posting updates to this page.

It is your responsibility to review this page periodically. Continued use of the website after changes are posted constitutes acceptance of those changes.

17. Privacy and Personal Information
Your submission of personal information through the website is governed by our Privacy Policy.

18. Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the remaining provisions shall remain in full force and effect.

9. Entire Agreement
These Terms of Service, together with any policies or operating rules posted on this website, constitute the entire agreement between you and Innovative Pet Holdings, LLC regarding the use of the Service and supersede any prior agreements or communications.

20. Dispute Resolution and Binding Arbitration

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms of Service, your use of the website, or the purchase or use of any products or services from Innovative Pet Holdings, LLC shall be resolved through final and binding arbitration, rather than in court.

Arbitration shall be conducted by a neutral arbitrator in accordance with the rules of the American Arbitration Association (AAA) or another mutually agreed arbitration provider. The arbitration shall take place in the State of Texas unless otherwise agreed by the parties.

The arbitrator shall have the authority to award any relief available under applicable law, provided that such relief shall be limited to the individual claim of the party seeking relief.

Each party shall bear its own attorneys’ fees and costs unless otherwise required by applicable law or determined by the arbitrator.

By agreeing to these Terms, you understand and agree that you are waiving your right to a trial by jury and to participate in court litigation, except where arbitration is not permitted by law.

21. Class Action Waiver

To the fullest extent permitted by applicable law, you agree that any dispute or claim related to your use of the Service or purchase of products must be brought solely in your individual capacity and not as a plaintiff or class member in any purported class action, collective action, consolidated action, or representative proceeding.

Unless both you and Innovative Pet Holdings, LLC agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of a representative or class proceeding.

If this class action waiver is found to be unenforceable with respect to a particular claim, then that claim shall proceed in a court of competent jurisdiction rather than arbitration.

22. Venue for Non-Arbitrable Disputes

In the event that any dispute or claim cannot legally be resolved through arbitration, you agree that such dispute shall be resolved exclusively in the state or federal courts located within the State of Texas. You hereby consent to the personal jurisdiction and venue of such courts and waive any objection based on inconvenient forum or lack of jurisdiction.

23. Chargeback Abuse and Payment Disputes

You agree to notify Innovative Pet Holdings, LLC, immediately if there is any issue with your purchase. You may not initiate a chargeback, claim, or dispute with your credit card issuer for any reason without first attempting to resolve the matter directly with us.

If a chargeback is filed in bad faith, is fraudulent, or violates this agreement, you agree to reimburse Innovative Pet Holdings, LLC for all losses, including the disputed amount, bank fees, collection costs, attorneys’ fees, and any other associated costs.

24. Intellectual Property Rights

All content, logos, graphics, product images, text, designs, and other materials on this website are the exclusive property of Innovative Pet Holdings, LLC or its licensors and are protected by copyright, trademark, and other applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, create derivative works from, or otherwise exploit any content from this website without our express prior written consent. Unauthorized use of the website or its content may result in civil or criminal penalties.

 25. Restrictions on Resale and Unauthorized Dealers

Unless expressly authorized in writing by Innovative Pet Holdings, LLC, products purchased from our website are intended for personal use only and may not be resold, distributed, or used for commercial purposes.

We reserve the right to refuse service, limit or cancel orders, or take legal action against any individual or entity suspected of purchasing products for resale, distribution, or other unauthorized purposes.

26. Contact Information

Questions regarding these Terms of Service should be directed to woof@innovativepetholdings.com

Mailing Address:
Innovative Pet Holdings, LLC PO Box 725 Coleman, TX 76834

Last updated: March 7, 2026